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Frequently Asked Questions

1. What services do you provide?

At the Faith, Hope, & Love Foundation, we work with a large network of community supporters to provide help in times of financial distress. This includes, but is not limited to: homeless, elderly, veterans, children, schools, families in crisis, and other benevolent organizations with similar missions.

 

We assist with the following needs: food, shelter (rent/mortgage) clothing, educational or financial assistance, life skills, budgeting, mentoring, and/or other basic human needs.

We also assist with cancer related expenses through our Brittany's Hope Memorial Fund. 

 

 

2. How would I go about obtaining needed assistance?

The process first begins with filling out an application. You can stop by our office for a paper application or fill one out on the above tab "apply here". Feel free to contact us by phone at 

575-941-2022. Once your request has been submitted, someone from our team will be contacting you shortly to start the process of collecting your documentation.

 

Once all your documents have been received, we will assign you a case manager who will contact you within 48 business hours. Our case managers will need to do an interview with you to assess your need and go over all your documents. After the interview we will determine if you are eligible for assistance or if you will need to provide any extra documentation to further assist. Not everyone will received assistance. This is based on our budget for the month and the needs of our clients.

 

 

3. What do I need to bring to my initial appointment?

It's important to bring all of the following:

  • A valid photo ID for all household members over the age of 18

  • Your completed intake paperwork

  • (If employed,) Verification of employment with the 'two' most recent check stubs.

  • (If disabled,) Verification of disability application/paperwork

  • (For housing,) A current rental agreement that MUST have the landlord's phone number and mailing address. If it does not, we cannot assist you until this information is received.

  • (For utilities,) The most recent bill/disconnect notice. It must be in your name and the address on your photo ID must match that listed on the bill.

 

Thank you for your cooperation!

 

4. What are your business hours?

We are open on Monday-Thursday from 9:00am - 12:00pm. We're located at 933 N. Canal Street in Carlsbad, New Mexico, 88220. We are not currently accepting walk-in appointments. Feel free to fill out our Online Appointment Request Form to schedule a consultation.

 

5. Where can I find a list of local food banks, or assistance with various needs like clothing,           housing, and more in Carlsbad?

Click on the link, 'Community Resources,' under the 'About' tab located at the top of the web page to see a list of resource providers and organizations working to assist the Carlsbad Community with various needs.

 

6. Are you accepting volunteers?

Yes! Volunteers make up a large part of our organization. We are deeply blessed by those who dedicate their spare time to assisting others within the community. If you would like to volunteer at the Faith, Hope, & Love Foundation, please complete the Volunteer Application Form located under the 'Volunteer' tab. Voluntary needs at our foundation will vary throughout the year.

 

7. Are you accepting donations?

Items like clothing, toiletries, toys, home decor, electronics, bibles, accessories, bedding, and other various goods are always deeply appreciated! Please ensure that the items are clean, new, or gently used. (For toiletries, brand new, only.) Our inventory is always changing, and we may have an excess of certain items. Due to constant changes in our stock, please call us at 575-941-2022, or visit our Facebook Page, to learn more about what items we are currently accepting. *Do not drop items off at our facility without first contacting us by phone.

Thank you so much for your generosity!

8. How can I obtain a tax donation receipt?

If you made a contribution to our foundation, and would like a tax donation receipt, please contact us by e-mail at fhlpfoundation@gmail.com, and we will get that to you.

8. I have a question that isn't answered on this page.

Feel free to contact us with any further questions! You can reach us by phone during business hours at:

575-941-2022

Or e-mail us at:

fhlpfoundation@gmail.com

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